Frequently Asked Questions
Our delivery fee is a flat AU $5.95 for orders within Australia. We offer free national delivery for orders over $80.
International shipping fee starts at $20. We offer free international delivery for orders over $200.
For international orders, kindly note: you may incur duties or tax on your order when it goes through customs. We are not responsible for those fees and these will be payable by you.
We deliver Australia-wide and to New Zealand, Asia, Oceania, Europe, US, Canada and South America.
We are very passionate about our environment and reducing our impact on the planet as individuals and as a business.
We only use glass, aluminium and kraft bottles, jars and pouches for our products, and we package them using biodegradable kraft wrap and paper.
All orders are posted within 3 business days, with the exception of ONE + ME products that are custom-made and require five working days.
Delivery to Australian locations takes from 3 to 10 business days. You will receive a tracking number when your order is dispatched.
International delivery takes between 10 and 30 working days. Please allow up to 31 working days to receive an order.
Refunds or exchanges are accepted for online purchases within 7 days of receiving the item.
For all returns, the item must be returned unopened in the original packaging. All shipping charges are to be incurred by the customer (with the exception of manufacturing defects. In which case, shipping costs will be incurred by the company).
We try our best to get your parcel out to you as soon as possible. However, possible delays may occur that are out of our control once the parcel is sent out with a courier company.
If your parcel is not delivered, we will refund or replace the lost parcel once confirmation from the courier company has been received and deemed lost.
Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only
Because we are passionate about offering quality products and encouraging the local economy, all our ingredients are sourced from Australian suppliers.
Yes, all our products are certified vegan and cruelty-free.